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FAQ

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  • Having trouble connecting/paring the IoCare app?
  • What if I move my Coway Airmega to a new time zone?
  • Why haven’t I received any filter change/clean notifications on my iPhone, when the indicator is on on my Airmega?
  • How can I tell the status of the Wi-Fi LED?
  • Why is my Coway Airmega Wi-Fi connection cut off frequently?
  • Why is the Indoor Air Quality indicator on my Coway Airmega different than the app?
  • Why is there no change on the filter lifetime level monitoring on the app, when I’ve been running the Airmega?
  • Why is my graph flat or not showing any data?
  • Why isn’t my Coway Airmega operating based on my timer or scheduler settings?
  • Why isn’t my Coway Airmega responding to remote controlling from the application?
  • Can I connect my Coway Airmega to multiple smartphones?
  • I have more than one Coway Airmega. Can I connect to multiple products?
  • What if I change my router?
  • What if I can’t connect my Coway Airmega with my phone after following all of these steps?
  • What if my Wi-Fi network doesn’t show up?
  • What if I can’t find the Coway Airmega Wi-Fi names in my WI-Fi network list? (iPhone only)
  • Why can’t I scan the product barcode?
  • What if I forget my Wi-Fi router password?