1. Coway
  2. IOCARE APP
  3. FAQ
Submit Request Icon

Back to Support Home
|
  1. Coway
  2. IOCARE APP
  3. FAQ
Why is there no change on the filter lifetime level monitoring on the app, when I’ve been running the Airmega?

Please make sure to check if your product is completely paired with your Wi-Fi router.

If the connection is not paired to your Wi-Fi router, we recommend restarting the pairing process from the beginning.

Once the pairing process is completed, please make sure not to delete the previous data, and press 'Maintain' to preserve your product's previous usage data.

And go to the Home page for Coway Product that you want to check on filter lifetime,

 

1. press the refresh button located in the screenshot below

20220928_172447439.jpg

2. tap on 'Device Management'

Inked20220928_164238828_LI.jpg

3. On 'Device Management', please check if the filter lifetime data has been updated on the

0220928_164405913.jpg

 

If this issue persists, please reply with the information requested below to info@cowaymega.com or call (800) 285-0982 (10AM-8PM CST) so we may better assist you:

Articles in this section

  • Having trouble connecting/paring the IoCare app?
  • What if I move my Coway Airmega to a new time zone?
  • Why haven’t I received any filter change/clean notifications on my iPhone, when the indicator is on on my Airmega?
  • How can I tell the status of the Wi-Fi LED?
  • Why is my Coway Airmega Wi-Fi connection cut off frequently?
  • Why is the Indoor Air Quality indicator on my Coway Airmega different than the app?
  • Why is there no change on the filter lifetime level monitoring on the app, when I’ve been running the Airmega?
  • Why is my graph flat or not showing any data?
  • Why isn’t my Coway Airmega operating based on my timer or scheduler settings?
  • Why isn’t my Coway Airmega responding to remote controlling from the application?