Exchange for a different product / model:
Coway USA Inc. is unable to process exchanges for a different product model. In addition, we are unable to do an upgrade for the original unit ordered. We can only process returns for a refund (must be within 30 days from shipped date).
Exchange for a replacement on current unit:
Coway USA Inc. offers a limited warranty on new products. Warranty period is based on the model of the product purchased as well as the time frame from shipped date.
There are terms and restrictions for processing a replacement.
Read more about our warranty policy here:
For further assistance, please contact our Customer Support Center for assistance:
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