Products can be returned for refund within 30 days of shipped date (90 days for Bidetmegas).
If you purchased the Product from an authorized reseller, you must request a refund directly from the reseller. Returns to resellers are subject to the reseller’s return policy, which may differ from Coway USA Inc.’s.
If you wish to return any product(s) purchased on www.cowaymega.com, please contact our Customer Support Center or submit a request here: (SUBMIT A REQUEST)

TOLL-FREE CUSTOMER SERVICE CENTER
1-800-285-0982

HOURS OF OPERATION (U.S. AND CANADA ONLY)
MONDAY - FRIDAY
5 AM ~ 6 PM Pacific Standard Time (PST)
7 AM ~ 8 PM Central Standard Time (CST)

EMAIL & ORDER SUPPORT
info@cowaymega.com

To qualify for a refund, all the following conditions must be met:

A Return Merchandise Authorization # (RMA) must be requested from our customer service team within 30 days (90 days for Coway Bidetmega Products) from the shipped date.

1. Coway USA Inc., must receive the returned Product within 30 days after an RMA has been approved. Returns received after 30 days or more after the RMA approved date may be refused and returned at sender’s expense.
2. Any accessories originally included with the Product you purchased must be included with your return.
3. Coway USA Inc. may require the proof of purchase details and video footage to obtain an RMA.
4. Returned Product(s) must be in good physical condition (not physically broken or damaged), in either its original packaging or packaging providing an equal degree of protection. Please ensure that any previous shipping labels or other markings have been removed or covered completely to prevent delays during shipment.
5. Any shipping, handling, and processing costs are non-refundable and will be deducted from your total refund amount. Coway USA, Inc. will only cover the return label fee if it’s a result of our error, proven product defect or issue with craftsmanship.
If you wish to ship the product(s) at your own cost and prevent refund deduction, please contact us to obtain your RMA# (Return Merchandise Authorization Number). The RMA# must be included and visible on the label or the package. Any returns missing an authorized RMA# will be refused by Coway USA, Inc. and will be returned to the sender.

Additional terms and conditions:

- To ensure successful delivery, returns must be shipped by verifiable tracking number (UPS, USPS, FedEx). Tracking number must be provided to Coway customer service when shipping the refund item. Tracking number must be provided to Coway customer service when shipping the refund item.
- You shall assume all risk of loss or damage to the product while in transit to Coway USA Inc. If you return a Product to Coway USA Inc. without all parts included in the original package, Coway USA Inc. retains the right to either (1) refuse delivery of such return or (2) deduct from the refund paid to you a restocking fee equal to the higher of (i) fifteen (15) percent of the original price of the product or (ii) the retail value of the missing parts.
- Refunds will be processed and paid within 2 weeks of Coway USA Inc.’s receipt of the product.
- Refunds will be returned to the original payment method.
- Please allow 4-8 weeks for return processing.

Once an approved return arrives at our warehouse and has been inspected, the request for refund will be processed after confirmed inspection (during business hours). Please note that inspection could take up to 3-5 business days upon receipt. An email notification will be sent to the email address used to place the order when the refund is processed. The funds will be refunded to the original form of payment used when the order was placed and could take up to 10 business days depending on the credit card company.

In the case of returns sent from APO/FPO addresses, the military handles the delivery and we are unable to estimate the shipping time back to us. Usually, these returns take a little longer than normal and we ask for your patience.

If it’s been more than six weeks and you still haven’t received a credit, please contact our Customer Service Center and we will determine what may be causing the delay.

Please note: Parcel services may have delays due to the high volume of shipments and other internal or technical issues. We do not guarantee delivery dates due to unforeseen circumstances. We also do not offer refunds due to package not arriving on wished arrival date due to reasons stated above. 

TOLL-FREE CUSTOMER SERVICE CENTER
1-800-285-0982
HOURS OF OPERATION (U.S. AND CANADA ONLY)
MONDAY - FRIDAY
5 AM ~ 6 PM Pacific Standard Time (PST)
7 AM ~ 8 PM Central Standard Time (CST)
EMAIL SUPPORT
info@cowaymega.com

Exchange for a different product / model:
Coway USA Inc. is unable to process exchanges for a different product model. In addition, we are unable to do an upgrade for the original unit ordered. We can only process returns for a refund (must be within 30 days from shipped date).

Exchange for a replacement on current unit:
Coway USA Inc. offers a limited warranty on new products. Warranty period is based on the model of the product purchased as well as the time frame from shipped date.
There are terms and restrictions for processing a replacement.

Read more about our warranty policy here:
https://cowaymega.com/pages/warranty-registration

For further assistance, please contact our Customer Support Center for assistance:
TOLL-FREE CUSTOMER SERVICE CENTER
1-800-285-0982
HOURS OF OPERATION (U.S. AND CANADA ONLY)
MONDAY - FRIDAY
5 AM ~ 6 PM Pacific Standard Time (PST)
7 AM ~ 8 PM Central Standard Time (CST)
EMAIL & ORDER SUPPORT
info@cowaymega.com