Please check whether your Wi-Fi router is compatible with Coway Airmega.

Coway Airmega uses Wi-Fi to connect to the Internet and only uses the 2.4GHz band. There are two frequency bands commonly used for Wi-Fi communication: 2.4 and 5GHz. Many modern routers support both bands.

How to know if your wireless router is dual band:

1. Please look up your router model on the manufacturer’s website. Some routers even have dual band written on the router itself or on the packaging that it came in.
2. Please look at your Wi-Fi network’s names (SSIDs). Your Wi-Fi router may be broadcasting two networks, with different names to indicate the 2.4 and 5GHz bands. This would confirm that you have a dual band router.

It’s also possible that your router may be a dual band router that is currently set to broadcast in only one band. If your dual band router is set to broadcast only 5GHz, please set your router to broadcast both bands or only 2.4GHz, and try pairing your Coway Airmega again.

If your router is only 5GHz band router, your Coway Airmega can’t be connected with the router.

If you use the internal security network in your office, your Coway Airmega may not be connected with the router.

For troubleshooting for connecting your Coway Product to your router, please contact to your Wi-Fi provider for support.