What should I do if the package was lost or not delivered?

If the tracking number states pending or delivered for more than 14 business days and no delivery has been made, please get in touch with our Customer Support Center for assistance.
We can help you by filing a claim, and we will start a search for the package in a few days. If there still aren’t any new updates or delivery made, we will let you know how we will help you with your case.
For further assistance, please get in touch with our Customer Support Center:

TOLL-FREE CUSTOMER SERVICE CENTER
1-800-285-0982

HOURS OF OPERATION (U.S. AND CANADA ONLY)
MONDAY - FRIDAY
5 AM ~ 6 PM Pacific Standard Time (PST)
7 AM ~ 8 PM Central Standard Time (CST)

EMAIL & ORDER SUPPORT
info@cowaymega.com